FAQ

Shipping & Returns

 How long does it take to receive my order?

Once your order is processed, it will be shipped within 1 business day. Delivery times vary depending on your location:

  • UK: Free Standard Delivery (2-5 business days)
  • UK Next Day: £10.00
  • UK Next Day Pre 12pm: £15.00
  • UK Saturday Delivery: £12.00
  • International: Delivery times range from 3-6 business days

Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please contact us at info@skynwear.com to initiate a return. Please note that return shipping costs are the responsibility of the customer.

Can I exchange an item?

Yes, we offer exchanges. The fastest way to exchange an item is to return the item you have and make a separate purchase for the new item.

What if my order arrives damaged or defective?

If your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately at info@skynwear.com. We will evaluate the issue and make it right.

Do you ship internationally?

Yes, we ship worldwide. However, please note that import duties and taxes may apply to orders shipped outside of the UK and EU. These additional charges are the responsibility of the customer.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible at info@skynwear.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.

Can I track my order?

Yes, once your order is ready for delivery, you will receive an email with real-time tracking information. You can use this information to track the progress of your shipment.

Do you cover import duties and taxes?

We cover import duties and taxes on all orders shipped to the UK and EU. For orders shipped outside of these regions, import duties and taxes may apply and are the responsibility of the customer.

 

Customer Service

How can I contact customer service?

You can reach our customer service team at info@skynwear.com. We strive to respond to all inquiries within 24 hours.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.

Fitting Guide

What Size should I buy?

Please consult our size chart as a guide our model wears size Small. You can size down if you would like extra compression. Our 4 way stretch fabric is robust and will allow for extra stretch.