SHIPPING
HOW DO PRE ORDERS WORK?
When you place a pre order it is sent to our factory in the UK. We work on a small production run to avoid waste and dead stock. Once the factory has your order they will start working on it and should send out within 2 weeks. Since we work in this very bespoke way it can sometimes take a bit longer or can be quicker but we use this as a guide. We always aim to get your order as soon as we can.
WHERE DO YOU DELIVER?
We ship internationally to all countries with the exemption of a few. If in doubt please email info@skynwear.com
WHAT COURIER COMPANY DO YOU USE?
FedEx, DHL, UPS and RoyalMail for all orders within the United Kingdom and FedEx, DHL, UPS, DPD, Deutsche Post and RoyalMail for all international orders. From time-to-time we may use a different courier service.
CAN I TRACK MY ORDER?
Once your order has been shipped you will receive a confirmation email with your tracking number included. If you want to double check the status of your shipment please send a note to our Guest Services team at info@skynwear.com
CAN MY ORDER BE GIFT WRAPPED?
All full priced orders from SKYNWEAR come gift wrapped in our signature white and gold logo gift boxes with dust bags. All sale items are wrapped in white tissue paper.
WHEN WILL MY ORDER SHIP OUT?
Orders placed before 12:00pm (UK local time) will ship the same day, order volume permitting. Orders placed after 12:00pm (UK local time) will be shipped the next working day, and on Friday —or over the weekend—will ship on Monday.
HOW MUCH IS SHIPPING?
Free shipping worldwide to most countries if order value is over £200.If order value is less than £200, then the shipping cost will depend on the shipping method chosen;Within the United Kingdom: starting from £5Europe: starting from £15 plus import fees within the EUUSA: starting from £16Rest of World: starting from £20Please note that all international orders (including the EU but excluding USA) may be subject to local authority import taxes and customs duties. If these charges apply to your delivery the nominated courier will contact you by telephone or email once your shipment has reached customs to let you know the cost of the tax and/or duty. Please be aware that if you choose not to pay the import charges and have the garments returned to us, we reserve the right to charge you any additional costs incurred for the garments return, including return shipping charges and customs handling fees. Please note that all duties and taxes are already included in all USA orders. As duties and taxes vary from country to country and are set by your local government, unfortunately we are unable to provide you with an estimated cost.
DO I HAVE TO PAY CUSTOMS DUTIES AND IMPORT CHARGES?
Orders accepted from all countries (including the EU but excluding USA) may be subject to local authority import duties and taxes, which are your responsibility to pay. If these charges apply to your order, the nominated courier will contact you by telephone once your items are in customs and they will let you know the cost of the duties and/or taxes payable. Please be aware that if you choose not to pay the import charges and have the garments returned to us, we reserve the right to charge you any additional costs incurred for the garments return, including return shipping charges and customs handling fees. As duties and taxes vary from country to country and is set by your local government, we are unable to provide you with an estimated cost.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For UK orders, economy 2-3 days, next working day or Saturday. The Channel Islands may incur an additional day or two.All International orders are shipped using FedEx, DHL, UPS, DPD, Deutsche Post or RoyalMail. Please allow up to 10 working days for your order to arrive. If for any reason there is a delay with your shipment, please contact Guest Services and quote your tracking number. To avoid disappointment please ensure you allow enough time for your order to reach you.If an order is returned to us due to a failed delivery we reserve the right to charge you for all the return fees including any applicable taxes and/or duties. If an order is rejected or returned due to not wanting to pay the import fees or for any other reason, or if the package is destroyed by FedEx or the local courier company as a result of non payment of the import fees then all costs associated with an order being destroyed and/or returned will be deducted off any refund issued to the customer. If you have any queries please email info@skynwear.com.
DO I HAVE TO SIGN FOR DELIVERY?
Yes, most of our nominated couriers will require signatures on all deliveries.
CAN I CHANGE THE DELIVERY ADDRESS AFTER MY ORDER HAS BEEN PLACED?
If you wish to change your delivery address after you have placed an order, please contact Guest Services within 30 minutes of placing your order by emailing info@skynwear.com Once your SKYNWEAR has been shipped we are unable to change the delivery address, and any changes may be subject to additional charges.
CUSTOMISED ITEMS
We cannot accept cancellations on customised ordersDelivery can take up to 30 working daysIf your order contains non-customised items please contact guest services to confirm if you would like your items to be shipped together or separatelyAdditional delays apply during the month of August.