Refund policy
Returns
You have 30 days from delivery to return any piece. Items must be unworn and unwashed, with tags attached and in their original packaging.
To start a return, email info@skynwear.com with your order number. We’ll reply with your return label or instructions. Returns sent without contacting us first can’t be accepted.
Return postage
- UK: complimentary. We’ll send you a prepaid label.
- EU: we’ll send you a return label, and €10 is deducted from your refund. There are no customs charges on EU returns.
- Rest of the world: please return with a tracked service at your own cost.
Refunds
Once your return has arrived and been checked, we’ll email to confirm. We’ll then refund your original payment method within 10 working days. Your bank may take a few more days to show it. If you haven’t received your refund within 15 working days of our confirmation, email info@skynwear.com.
Exchanges
To change a size or colour, return the piece and place a new order.
Faulty or wrong items
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us straight away and we’ll put it right, including the cost of postage.
Non-returnable items
Pieces that have been worn, washed or damaged after delivery can’t be returned. Gift cards can’t be returned.
Your legal rights
If you’re in the UK or EU, you can also cancel your order within 14 days of delivery without giving a reason. This doesn’t affect our 30-day returns.
Questions? Email info@skynwear.com.